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Automated emails

  • Set up automated emails for different occasions and recipients.
  • Select recipients to send the relevant automated emails.

Settings

  • Different settings can be applied for different occasions.
  • Automated emails can be sent to three different groups including [Customer], [Admin], and [Supplier]. You can send emails only to the particular group you select.
  • Tick [Send] to send automated emails and untick the box to stop sending automated emails.
Notification on shipment (Partial shipment)
  • You must enable [Out for delivery (Partial shipment)] if you want to send automated emails for partial shipments.
Purchase order for suppliers
  • Emails will be sent to the Manager 1 of each supplier in [Products>Filtered search>By suppliers].
Payment password for guest accounts
  • Issue new passwords for guest accounts who have forgotten the password for their order and inform these guest accounts of the new password.
  • Go to [Orders>Fulfillment>All orders>Search order>Customer information] and click the envelope icon on the right side of [Password] to send a new password.
Individual emails
  • This feature is only activated if you sign up for the additional service called "Bulk email". (Paid service)
  • Create email templates in advance and use them to send out individual emails to your customers.
  • You can send an email by clicking on the envelope icon in [Customers>Manage customers>Customer information>Customer list>Email/Memo].
Verification code
  • Verification code is sent out when [Change immediately] is selected for [Find password].
  • To change the settings, go to [My Store>Store setup>General settings>Customers (Tab)].
Notification on new coupons
  • If [No] is selected for [Send email notification on new coupons] in [Promotions>Coupons>Create coupons], the notification will not be sent.
  • For [Customer-specific coupon], if [No] is selected for [Send email notification on new coupons] in [Promotions>Coupons>Create coupons], the notification will not be sent.
  • Email will not be sent for coupon codes.
Notification on special event coupon (Birthday)
  • Notification is sent when a birthday coupon is issued.
  • If [No] is selected for [Send email notification on new coupons] in [Promotions>Coupons>Create coupons], the notification will not be sent.
Notification on special event coupon (Wedding anniversary)
  • Notification is sent when a wedding anniversary coupon is issued.
  • If [No] is selected for [Send email notification on new coupons] in [Promotions>Coupons>Create coupons], the notification will not be sent.

Settings > Edit pop-up

  • When you click [Edit] for each template, a pop-up will appear for you to edit the theme.
  • Recipient groups only applicable to the relevant email template will be displayed as a tab in the editing pop-up.
  • For example, there will be [Customer] and [Admin] tabs for [New signup] but only [Supplier] tab for [Purchase order for suppliers].
Email content
  • If you enter variables into HTML source, they will be automatically replaced with text in emails.
  • Variables with an asterisk (*) cannot be used for email subjects.
Apply default theme
  • When clicked, the current theme will be replaced with the default theme.
See variables
  • When clicked, a table will appear for explaining variables used in the relevant email.

Settings > Preview pop-up

  • When you click [Preview] for each template, a pop-up will appear for you to preview the email.
  • Recipient groups only applicable to the relevant email template will be displayed as a tab in the editing pop-up.
  • Click each tab to see the details of the email that will be sent to the relevant recipients.